Customer Service Questionnaire - Target Security Group

Skip to content

Standards
News & Insights
Vacancies

Standards
News & Insights
Vacancies

Home Security
Fire Security
Business Security

Home Security
Fire Security
Business Security

Home Security
Fire Security
Customer Support
Vacancies
About Us
Contact Us

Customer Service Questionnaire

We take our customer service very seriously

As a valued customer, your experience of our service is important. Please complete the form below to leave us feedback of your experience.

Name *

Company *

Phone *

E-mail *

Please Enter Your Customer Reference Number of Side ID Or Postcode *

Please Select Which Area Your Feedback Relates To:

Install
Service
Monitoring

For All Our Services We Should Be Easily Contactable And Responsive. How Would You Rate Our Response Times?

Excellent
Good
Average
Poor

When You Call Us, Our Staff Should Handle Your Call Courteously And Professionally. How Would You Rate Our Performance At Your First Point Of Contact With The Service Desk?

Excellent
Good
Average
Poor

When You Need Emergency Service, We Should Respond Immediately. Did We Respond To Your Emergency Requirements Quickly Enough?

Yes
No

When You Need Routine Service/maintenance, We Should Respond In A Timely Manner. How Would You Rate Arranging A Ppm Visit?

Excellent
Good
Average
Poor

Our Engineers Should Act In A Courteous And Professional Manner. How Would You Rate Our Engineers' Behaviour, Appearance, And Quality Of Work?

Excellent
Good
Average
Poor

Throughout Your Journey With Us, You Should Expect Good Communication From Us To Update You On The Progress Of Your Works. How Would You Rate Our Communication And Updates?

Excellent
Good
Average
Poor

When We Provide Service, We Should Complete The Work In A Timely Manner. How Would You Rate The Time Taken To Complete Works?

Excellent
Good
Average
Poor

The Work We Do Should Be Of High Quality. How Would You Rate The Standard Of Workmanship And Overall Quality Of Service?

Excellent
Good
Average
Poor

If You Have Any Queries Or Problems, Our Management Team Should Be On Hand To Assist. How Would You Rate The Level Of Management Support Provided?

Excellent
Good
Average
Poor

Overall, How Satisfied Or Dissatisfied Are You With The Service Provided By Marlowe Fire & Security?

Rate 1 out of 10Rate 2 out of 10Rate 3 out of 10Rate 4 out of 10Rate 5 out of 10Rate 6 out of 10Rate 7 out of 10Rate 8 out of 10Rate 9 out of 10Rate 10 out of 10

On A Scale Of 1 To 10, How Likely Are You To Recommend Marlowe Fire & Security?

Rate 1 out of 10Rate 2 out of 10Rate 3 out of 10Rate 4 out of 10Rate 5 out of 10Rate 6 out of 10Rate 7 out of 10Rate 8 out of 10Rate 9 out of 10Rate 10 out of 10

How Could We Improve Our Service? Please Use This Space To Tell Us:

Checkboxes

May We Contact You?

Best Time To Call

Phone

Get in touch confidently.....

We can do it for you

Facebook-f Twitter Linkedin Youtube

Contact

Head Office

Target House
29 Kidney Crescent
Ginnery Corner, BLANTYRE
P.O. Box 3158 I BLANTYRE I MALAWI

Mobile: +265 998 401 533
WhatsApp: +265 882 759 980
Email: info@targeterp.com

Registration Number: 1012680
MRA Number: 70014054

Services

Business & Home Security

Security Guarding
K9 Dog Patrol
Intruder Alarms
Access Control System
Maintenance Services
Fire Security System
CCTV Surveillance

Business Support Services

Daily Cleaning
Facilities Management
Building Maintenance

Accreditations

Policies

Quality Policy
Environmental Policy
Health & Safety Policy
Complaints Policy Statement
Corporate Social Responsibility
Drugs and Alcohol Policy
Equal Opportunities Policy
Ethical Purchasing Policy
Human Rights Policy – Target Security Group
Business Ethics
Anti-corruption policy
Equality & Diversity Policy
Customer Care Charter

Linkedin-in Facebook-f Twitter

© 2024 Target Security Ltd. All rights reserved.

Terms and Conditions