We deliver peace of mind with advanced integrated electronic security, guarding,
rapid response, intelligence and facilities management services.
The Helpdesk is the nerve-centre for deploying, tracking and analysing planned preventative maintenance and customer-reported requests. Our 24/7/365 facility based at our head office in Blantyre uses pre-agreed procedures to communicate with customers tailored entirely to the needs of your organisation.
We handle calls and emails and requests from our self-service online portals and mobile apps every daily. Workflows are managed by our cutting-edge technology platform ensuring specific Service Level Agreements (SLA) and Key Performance Indicators (KPI) are both achieved and exceeded by both the helpdesk and the supply chain.
Get in touch if you want us to improve the effectiveness and efficiency of your planned and reactive maintenance processes.
Our Customer Charter
- We will endeavour to:
- Deliver our services in a friendly and inclusive manner,
- Treat you with courtesy and professionalism,
- Give you clear, accurate and helpful information,
- Deal with your requests, enquiries and concerns promptly,
- Treat all customers equally and without discrimination,
- Maintain confidentiality at all times,
- Find new and better ways of delivering our service.