Our Vision
At Target Security Group Malawi, we offer peace of mind through our advanced integrated electronic security, surveillance, emergency response, intelligence, and facility management services. Our comprehensive solutions are designed to protect your business and assets, featuring state-of-the-art security systems, professional security guards, rapid response teams, and expert analytics.
We understand that every business is unique; therefore, we tailor our services to fit your specific needs.
The latest technology is used to safeguard our security systems, ensuring that your premises are protected.
Highly trained professionals offer vigilant and courteous protection. Consequently, our security guards not only serve as protectors but also act as brand ambassadors.
Our rapid response teams are ready to act swiftly in any emergency, ensuring minimal disruption to your operations. With our expert analytics, you gain valuable insights into your security landscape, enabling you to make informed decisions and stay ahead of potential threats.
At Target Security Group Malawi, we prioritize your safety and satisfaction. Our commitment is to deliver reliable and effective security solutions that keep you informed and prepared for any situation. Trust us to provide unparalleled protection and support, ensuring a secure environment for your business. We are dedicated to offering exceptional service and peace of mind, so you can focus on what matters most.
Helpdesk
The Helpdesk is the nerve-centre for deploying, tracking and analysing planned preventative maintenance and customer-reported requests. Our 24/7/365 facility based at our head office in Blantyre uses pre-agreed procedures to communicate with customers tailored entirely to the needs of your organisation.
We handle calls and emails and requests from our self-service online portals and mobile apps every daily. Workflows are seamlessly managed by our cutting-edge technology platform, ensuring that specific Service Level Agreements (SLA) and Key Performance Indicators (KPI) are not only met but consistently exceeded. This is achieved through the combined efforts of our helpdesk and supply chain teams, which are both integral to our success.
Get in touch if you want us to improve the effectiveness and efficiency of your planned and reactive maintenance processes.
Our Customer Charter
- We will endeavour to:
- Deliver our services in a friendly and inclusive manner,
- Treat you with courtesy and professionalism,
- Give you clear, accurate and helpful information,
- Deal with your requests, enquiries and concerns promptly,
- Treat all customers equally and without discrimination,
- Maintain confidentiality at all times,
- Find new and better ways of delivering our service.
