Our Cornerstones
All Mainstay employees live by our Cornerstones and Values to deliver the very best service to our customers and clients, without compromise.
Brilliant Basics
Customer Experience
- Ensure health and safety, regulatory and asset compliance
- Deliver agreed key performance indicators
- Deliver lease and contractual obligations
- Maintain accurate, timely and up to date records
- Develop an industry leading capability
- Adopt a ‘right first time’ approach to delivering exemplary customer service
- Actively encourage and act upon customer feedback
- Continually innovate our customer service provision
- Identify opportunities to enhance asset values
- Enrich the communities we serve
Communication
Empowering our People
- Pro-actively keep customers and colleagues up to date
- Be responsible and accountable for timely responses
- Where possible talk rather than email
- Utilise the development of emerging real-time technologies
- Develop an indBuild strong relationships by walking in our customers shoes at every interactionustry leading capability
- Make Mainstay a great place to work
- Attract and retain people who believe in our “Why” and live by our Values
- Empower, coach and develop individuals to be the best they can
- Actively encourage creative solutions which delight the customer
- Recognition of exceptional effort
