Our Values
In all that we do we care about making a positive impact on our communities.
Caring
Taking Ownership
Unity
Brilliant Basics
We are aware that our actions impact others and that we have a responsibility to care for the wider community we live and work in
Customer Experience
We listen to our customers and understand their needs
Communication
We adopt an empathetic approach to all interactions with customers and colleagues
Empowering Our People
We value, respect and support each other to be the best we can
Brilliant Basics
We understand that our individual actions, no matter how small, impact the wider business
Customer Experience
We are committed to delivering excellent customer service, ensuring there is a clear conclusion to every customer interaction
Communication
We take personal responsibility to consistently deliver effective communication
Empowering Our People
We are committed to the success and well-being of our colleagues
Brilliant Basics
We all work for the Mainstay business and support each other to ensure we reach our collective goals
Customer Experience
We nurture our customers’ communities
Communication
We respect and appreciate the role we all play in responding to each other to enable us to delight our customers
Empowering Our People
We share ideas, adapt to situations and ensure talent is developed
