Quality Assurance Commitment
We are an ISO 9001 Quality Management System accredited company. When it comes to quality assurance, we leave nothing to chance. We carry out site visits and other quality assurance checks to ensure we our delivery exceed your expected standards. Our quality assurance system includes:
• Manager on-site visits several times each month
• On-site safety audits three times each year
• Face-to-face client meetings at least once per month
• Phone/Virtual client meetings at least once per week
• Comprehensive reports
• Quality assurance reviews at least once per year
• Customer surveys sent twice per year
Our quality assurance measures and metrics are custom-tailored to your contract, employees and operations. We will meet regularly with you to review those metrics and to ensure that we are meeting or exceeding your standard expectations.
On-site, On Point
The foundation of our quality assurance program is our extensive management oversight. A variety of managers and executives visit your site each month. Some visits are scheduled; some are unexpected. If we find anything that requires corrective action, another manager will follow up with a second visit to ensure the action has been taken.