Target Security Group Ltd believes that our customers expect a continually improving service and our aim is to achieve this by not only meeting, but exceeding our customer requirements through best practice service provision that we can be justifiably be proud of.

Our Quality Policy is defined and strongly driven by the following management system principles:

• To build a mutually profitable relationship with our customers, ensuring long-term success, through the
  understanding of their needs and the needs of their customers
• To drive continual improvement and innovation based upon efficient business processes and well-defined
  measurements.
• Full deployment of best practice preventive action through a robust risk management program
• To develop staff competencies, creativity, empowerment and accountability through appropriate training
  and development programs

Target Security Group aims to achieve the above by maintaining a fully integrated Quality Management System that meets the requirements of the international standard of good practice ISO 9001:2015 and confirms our
commitment to:

• Comply with relevant legislation, regulation and customer requirements
• Continually develop the Quality Management system to ensure it remains effective

Only by providing an outstanding quality service will we achieve our aims of long term success and sustained
improvement.

All personnel within the company are responsible for the quality of their work; Target Security Group provides training and has established procedures to enable all personnel to work to best practice standards. The policies, organisation structure and procedures necessary to achieve the required standards are described in our
Integrated Management System Manual.

This Policy is communicated to all persons working under the control and supervision of Target Security Group; the
objective for individual employees is to carry out work in accordance with this quality policy at all times.

The Head of Operations is responsible for monitoring the quality system and reports regularly to the
Chief Executive Officer on the system’s implementation, status and effectiveness; the company objectives are set
out in the 3 Year Business Plan.